Thank you for shopping at VWVWV!

We are committed to your complete satisfaction and understand that sometimes returns and exchanges are necessary. Below is our detailed return and refund policy for your reference:

FREE SHIPPING:

VWVWV Warehouse proudly offers FREE SHIPPING service on all orders.

Pre-Delivery Returns and Cancellations:

Order Modifications and Cancellations:

Should you need to modify or cancel your order, we encourage you to contact our customer support team immediately. We will make every effort to accommodate your request. However, please be aware that once items have been shipped, order modifications or cancellations may not be feasible.

Post-Delivery Returns and Exchanges:

Quality Assurance:

We stand by the quality of our products. If you receive a defective or damaged item, please contact our customer support within 72 hours of receipt. We may ask for clear photos to verify the issue and facilitate the return process.

Incorrect Item or Variation:

If the item you receive does not match your order, please contact us within 10-15 days of delivery. We will arrange for the return or exchange of the item at no additional shipping cost to you.

Change of Mind Returns:

If you change your mind about your purchase, you are welcome to return the item within 10 days of delivery. Please ensure:

• Proof of purchase is provided.
• The item is in its original condition: unworn, unwashed, with tags intact, and in its original visual and scented condition.

Note: Return shipping costs for change of mind returns are the responsibility of the customer.

Size Replacement:

Please consult our size chart before ordering. If the size doesn't fit due to personal reasons, we are happy to offer an exchange. To initiate an exchange:

• Contact our customer support team to request a replacement and confirm shipping charges.
• Securely pack the item in its original packaging, including all accessories and documentation.
• Ship the package using a trackable method to the address provided by our customer support.

Note: Customized or altered items are not eligible for returns or exchanges as they are tailored to your specific measurements.

Return Process:

To initiate a return, please follow these steps:

1. Within 10-15 days of receipt, send your order number and return request to our customer service at contact@vwvwv.com.
2. Include photos of the product received and the reason for return.
3. Upon confirmation of your return request, we will provide the return address details.
4. Include your order number, name, and reason for return in the package.
5. Please note that we cover shipping fees if the item is damaged or incorrect. For returns due to personal reasons, the customer is responsible for return shipping fees.

Refund Method:

PayPal Payments:

Refunds will be processed back to your PayPal account within 1-3 business days, subject to PayPal's policies.

Other Payment Methods:

For alternative payment methods, contact our customer support for tailored refund instructions.

Please Note:

• Refunds are issued in the original payment form, per the above guidelines.
• Shipping and handling charges are generally non-refundable unless due to our error.
• Refund processing times vary by payment method and provider.

If you have any questions or need assistance with the return or refund process, please reach out to our dedicated customer support team.

Email:contact@vwvwv.com.